12/16/2023 0 Comments Geek squad webroot refundThat is when I knew there was a misunderstanding When I contacted Geek Care everyone i spoke to about this had a deep indian accent and hard to deal with. When I discovered the mistake by asking Geek Squad for assistance and they said I didn't have a subscription with them. They provided numbers to call for 24/7 help however no one ever answered. They sold me a 3 year subscription for $500.00 from them. My subscription was about to be up with Geek Squad who I thought I was dealing with but turned out to be Geek Care out of India. I called the 1-800 number for Geek Squad but Geek Care got the call. This was a total scam, I'm Canadian and they sucked me in thinking they were Geek Squad a totally different company. I had to check the box below in order to leave this review! I think that's wrong as well, it wasn't my computer but my money!!!! I handle all family accounts so I am filing this complaint on behalf of my husband. I want a full refund and I am reporting this to the Better Business Bureau. It is sad when senior citizens are taken advantage of! He was definitely screwed out of money, $999 worth. This is an extremely fraudulent way to do business, craziest thing I have ever encountered. He was told to send a scanned copy of a check that was signed over to Geek Care on the back of the check in order to fix his computer. They sold him a bill of goods and told him he needed to buy a 3 year subscription that cost $999.00 for a fire wall to be installed. My husband could not open his email so he contacted AT&T where he was referred to Microsoft which eventually ended up as Geek Care. So I am taking it to the real Geek Squad for which I have a membership. When I called back no one was available to assist and my computer was locked. Payment was declined because the portal was not functioning per my credit card company. So prior to knowing who they really were, I agreed to let them work their service and once complete I attempted to pay via credit card. I later found out, only after they provided the service, they are not affiliated with the Geek Squad via Best Buy. I’m thinking I should probably file a complaint with better business bureau…….…This company has a very deceptive business practice as they pretend to be affiliated with Geek Squad via Best Buy. I asked the supervisor about the payment of $300 dollars they wanted me to pay but now they are telling me not to worry about payment and that I should take it to the actual Geek Squad via Best Buy for service. UPDATE!!!!! BUYER BEWARE - Now the agent Adam, who worked on my laptop yesterday is unavailable as is any tech who can explain why my computer has a blank screen now. Don't get cough in this Geek Squad is less expensive $250.00 for the year these guys $599.00. I guess at 81 I'm a little slower and was fast talked into giving her my CC number. I said I already had a account with Geek Squad she said this was a new division to handle software issues and it cost extra. she showed me all of these treble things going wrong, and I would have to sign up with her to get it fixed. My question is when I went to Best Buy Geek Squad and answered yes on on geek Squad chat how did I get to Geek Care, a hack into Geek Squad chat? Jennifer said it would be best if she called me and did. she was told she would have to pay $599.00 for one year service and they will return $310.00 of my $990.00. my wife contacted Geek Care Billing requesting a refund and to cancel the service. I am out $1000.00 for 4 years of service Geek Squad said not affiliated them.
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